Digitize your walk-in customer engagement with a complete communication stack — including WhatsApp offers, SMS coupons, feedback voice calls, and loyalty CRM tools — all integrated with your POS or online store.
Retail isn’t just about footfall anymore — it’s about retention, rewards, and relationship. Our Retail Engagement CRM helps you build repeat business by engaging customers through personalized WhatsApp offers, festive greetings, and post-purchase voice feedback.
Whether you manage a single store or a 100+ outlet chain, PRP’s platform ensures no customer walks out of your brand memory.
🧾 Customer Capture from Walk-ins or POS: Build a segmented database from daily footfall or billing counter entries.
💬 WhatsApp Automation for Offers & Loyalty Campaigns: Send product offers, flash sales, and reward updates automatically.
📨 SMS for Discount Codes & Occasion Greetings: Ideal for birthdays, festivals, or first-time buyers.
☎️ Voice Call for Post-Purchase Feedback: Send automated feedback IVR or appreciation calls to loyal buyers.
📧 Email for Monthly Loyalty Point Statements: Keep your top customers informed and returning.
🔗 Optional: Integration with Shopify, WooCommerce or POS Systems: Auto-sync customer billing data to CRM with no manual effort.
🛒 Drive More Repeat Footfall with Smart Reminders: Use automated WhatsApp and SMS reminders to bring customers back to your store.
💡 Build Customer Loyalty Without a Separate App: No need to ask customers to download another app. With WhatsApp and SMS integration.
📞 Boost Trust and Upsell Opportunities with Post-Purchase Follow-Up: Send automated voice calls or WhatsApp messages to thank buyers, collect feedback, or suggest complementary products.
📊 Track Every Campaign and Coupon in Real-Time: Get detailed analytics on how your campaigns are performing.
🤖 Stay Engaged with Customers Even Outside Store Hours: Automate your communication flows so your brand stays active 24/7. Schedule campaigns, send alerts.
| Retail Format | Use Case |
|---|---|
 Apparel & Footwear Stores | WhatsApp campaigns for new arrivals or stock clearance |
 F&B / QSR | Loyalty-based discount coupons via SMS & WhatsApp |
 Supermarkets | Voice reminders for monthly repeat purchase cycles |
 Beauty & Wellness | Feedback calls after service, appointment reminders |
 Multi-Outlet Chains | Central CRM with segmented store-wise campaigns |
✅ WhatsApp Business API Setup & Automation Included
✅ POS & Online Store Integration Support
✅ Voice Bot & SMS Engine for Feedback & Campaigns
✅ CRM Dashboard with Purchase & Visit Logs
✅ Works for Single Stores, Franchises, or Retail Groups
✅ White-Label Option for Retail Agencies or Loyalty Providers
Want to improve your repeat buyer rate and build long-term store loyalty? Let us show you how PRP is powering leading retailers across India.