A WhatsApp Store turns your WhatsApp chat into a mini-online shop where customers can browse, ask questions, place orders, and make payments — all without leaving the app.
Whether you call it a WhatsApp Shop, WhatsApp Commerce, or even a WhatsApp Storefront, the idea is the same: sell directly where your customers already spend their time.
With the basic version using the WhatsApp Business App, you can create a product catalog with images, descriptions, and prices. Customers can easily browse your offerings and send a message to place their orders. For a more advanced setup, the WhatsApp Business API offers a fully interactive shopping experience. This includes features like product search, add-to-cart functionality, integrated payments, automated order updates, and a customer support bot for quick assistance.
No website needed – Your store runs completely on WhatsApp.
High open rates – 98%+ of messages are read within minutes.
Always open – Take orders 24×7, even when your shop is closed.
Two-way engagement – Customers can ask questions and get instant replies.
Easy sharing – Send your store link or QR code anywhere: ads, social media, flyers, receipts.
| Feature | Basic App | API/Advanced |
|---|---|---|
| Product catalog |  | |
| Product search |  | |
| Add to cart | | |
| Integrated payments (UPI, cards) | | |
| Order tracking | | |
| Auto order confirmation & updates | | |
| Marketing broadcasts | | |
| Reports & sales insights | | |
Sell without a website – Save time and money.
Instant product updates – Add/remove products in seconds.
Automated communication – Reduce calls and customer confusion.
Secure payments – Customers pay directly in WhatsApp through trusted gateways.
Built-in marketing tools – Broadcast offers, recover abandoned carts, upsell products.
Know your customers – Get data on repeat buyers, best-sellers, and seasonal trends.
Retail
Perfect for selling fashion, electronics, groceries, and more.
Restaurants
Share your menu, let customers browse dishes, place food orders.
Service Providers
Ideal for subscription-based businesses.
Wholesalers
Easily share updated price lists, promote special offers.
Small business → Use the free WhatsApp Business App catalog feature.
Growing business → Use WhatsApp Business API with:
Payment gateway integration
Order tracking
Inventory sync with ERP/Shopify/WooCommerce
Promote your store → Share your link & QR code online and offline.
What is a WhatsApp Store?
How to Create a WhatsApp Store?
How to Set Up a WhatsApp Shop?
How to Use WhatsApp for E-commerce?
Turn chats into carts. Messages into money. WAppStore is your launchpad to modern, mobile-first selling.
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