Connect your Zoho CRM with WhatsApp API, SMS, Email, Voice, and AI Chatbots through PRP Services – and create a centralized hub for powerful, real-time customer engagement
Most businesses use CRM to store data. But what if your CRM could do more than just hold information?
With PRP Services’ Zoho Integration, you can act on your data. Engage leads instantly. Automate responses. Track every interaction. And scale operations – without needing five different tools to do the job.
We help Zoho users integrate messaging and voice channels like WhatsApp API, SMS, Email, IVR Voice, and our AI chatbot Vaani, all within their existing CRM.
Built for Real Conversations: Not just automated messages – but real, contextual conversations through WhatsApp, SMS, and Email, all backed by your Zoho CRM data.
Intelligence in Every Interaction: Auto-classify leads. Route high-value opportunities. Trigger WhatsApp reminders based on pipeline stage. All with minimal setup.
AI-Powered Chatbot – Vaani: Let our smart assistant Vaani handle inquiries, qualify leads, and book appointments – directly from chat.
Voice, Reimagined: Use Click-to-Call with call logging, IVR options, and instant call recordings – all tied to Zoho records.
Lead Capture Automation: Auto-sync from forms, chat, WhatsApp, or email into Zoho
Multi-Channel Messaging: Send updates via WhatsApp, SMS, and Email from Zoho
Smart Routing: Route leads based on logic – location, intent, or urgency
Real-Time Notifications: Trigger alerts to your team as customer activity happens
Follow-Up Automation: Never miss a follow-up with intelligent task and message scheduling
Insightful Dashboards: See what works, what doesn’t, and where to double down
Retail Reimagined
A lifestyle brand used Zoho + PRP Integration to send abandoned cart alerts on WhatsApp. Result? 37% increase in cart recoveries.
Finance Made Frictionless
A loan consultancy firm built a WhatsApp + Email drip campaign using Zoho workflows. They converted 53% more leads—without making a single manual call.
Healthcare, Simplified
A diagnostics center auto-confirmed appointments via WhatsApp + IVR. Their no-show rate dropped by 28% within the first month.
True Partnership – We don’t just give tools; we walk with you till your workflow is up and running.
API Expertise – Whether you’re on Zoho CRM Plus or Zoho One, we tailor it for your business.
24/7 Support Team – Our tech support is hands-on and always available.
Conversational AI Ready – Our AI chatbot, Vaani, helps you scale conversations like never before.
B2B & B2C businesses using Zoho CRM
Companies looking to automate lead nurturing
Businesses wanting WhatsApp + CRM on one screen
Teams ready to reduce manual work and improve conversions
Step 1 – Sign Up on PRP Services
Create your free account with PRP Services to begin your integration journey.
Step 2 – Share Your Zoho Access Requirements
Let us know your Zoho CRM access details so we can securely connect everything for you.
Step 3 – Integrate WhatsApp, SMS, Email & Voice Channels
We’ll connect your communication tools—WhatsApp, SMS, Email, and Voice—right into your Zoho CRM.
Step 4 – Set Your Automation Triggers & Chatbot Workflows
Customize your automation rules and chatbot flows to manage leads and follow-ups smartly.
Step 5 – Launch Campaigns, Monitor Results & Grow!
Start your marketing or sales campaigns, track performance in real-time, and boost your business growth with insights.
Bring automation, messaging, and voice together inside your CRM. Let Zoho do more than manage contacts – let it build relationships.
Yes! We support major Zoho platforms including CRM Plus, Zoho One, and standalone CRM editions.
No. PRP Services provides full onboarding for WhatsApp Business API.
Absolutely. You can trigger WhatsApp, Email, and SMS based on CRM workflows.
Yes. All integrations are secured with encryption and follow strict data compliance.