Best IVR Service Provider In India
IVR (Interactive Voice Response) service providers in India play a crucial role in enhancing customer interactions and streamlining business operations. These providers offer a range of IVR solutions, including cloud-based IVR systems, virtual numbers, toll-free numbers, and voice streaming services. By Implementing IVR, businesses can automate routine tasks, improve customer self-service capabilities, and reduce operational costs.
What Is (Interactive voice response) IVR Service?
Interactive voice response (IVR) is a telephony technology that allows automated interactions with customers via voice or touch-tone keypad inputs. It handles high volumes of calls, routes them to the correct department, offers self-service options, and collects customer information.
This service streamlines communication channels, reduces wait times, and enhances the overall customer experience.
Single-level IVR
A single-level IVR system is a simple, one-level menu that typically offers basic options such as pressing "1" for sales, "2" for support, or "3" for general inquiries.
This type of IVR is best suited for smaller businesses that don't require complex routing or customization options.
Multi-level IVR
A multi-level IVR system, also known as a nested IVR, is a more advanced IVR solution that offers multiple levels of menus and sub-menus to guide callers to their desired destination.
This type of IVR is best suited for larger businesses with complex call routing needs, as it allows for more granular control over the call flow and provides a more personalized experience for the caller.
Benefits of IVR Solution
Assist your customers in resolving their queries faster by guiding them to the appropriate agent through multi-level category menus.
- IVR solutions improve customer service by directing calls to the appropriate department, reducing wait times and increasing satisfaction.
- IVR systems reduce the need for human resources and enable businesses to handle more calls with fewer staff members, resulting in cost savings.
- IVR solutions operate 24/7, providing customers with self-service options and support outside of business hours.
- IVR systems collect customer information to provide personalized responses and recommendations, enhancing the customer experience.
- IVR solutions automate tasks like bill payment and appointment scheduling, freeing up staff time to handle more complex inquiries, which increases efficiency.
- Best IVR systems collect valuable customer data that can be used for improving business operations and customer service through data analysis.
IVR Service Features
Keep up with the customer expectations and ensure your website stays optimized for your customers and clients’ best experience. We will help to set up web testing equipment and analyze insights to support how you can make the right decision.
- Automated Call Routing
- Customized Greetings
- Call Recording
- Multi-level IVR
- Integration with CRM systems
- Multilingual Support
Pricing for IVR Services
Pricing for IVR services varies based on features, usage, and providers.Factors such as call volume, customization, and advanced functionalities influence costs, with competitive rates in the market
Basic
- Annual Billing
- 1,000 Minutes / Per Month
- Rs. 0.70 Per Call
- 2 Channels
- Upto 5 Agents
- Interactive Voice Prompts (IVPs), Basic Call Routing, 24x7 Support
Standard
- Annual Billing
- Unlimited Calls
- 2 Channels
- 1 Agent
- All Basic + English & Hindi Prompts, Upto 5 Level IVR, CRM Integration, Live Call Transfer,Call Recording, Call Logs, Advanced Call Routing
Advanced
- Custom Billing
- Unlimited calls
- 6 Channels
- 3 Agents
- All Standard+ IVR + C2C, Mutilevel IVR, Multiliqual Prompts, CRM Integration ,Call Whispring, Live Call Listening, Call Recording, Call Logs, Advanced Call Routing, Dynamic jingle(Music) on hold
Why Choose PRP Services As A IVR Service Provider?
Instant Setup
Get your IVR service up and running in no time and experience the convenience of instant connectivity with our streamlined setup process.
Best-in-Market Pricing
Save costs and maximize value with our best-in-market pricing plans that offer affordable and flexible options to fit your budget.
Real-Time Reporting
Maximize your team's productivity with our real-time call center reports and dashboards.
User-Friendly Portal
We offer expert technical support and documentation to help businesses launch smoothly and efficiently.
24x7 uninterrupted service
Provide round-the-clock support to your customers with our 24x7 uninterrupted services.
Customizable Menu
Optimize your call center operations by tailoring your menu and requirements of your business.
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