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Fintech businesses use IVR services to provide 24/7 customer support, self-service options, and enhanced marketing campaigns.  IVR systems can handle a variety of customer inquiries, such as account balance inquiries, password resets, and troubleshooting. This can free up human customer service representatives to focus on more complex issues. In the context of IVR (Interactive Voice […]

Click-to-call services are a web-based technology that allows website visitors to initiate a phone call with a business or organization with a single click. This eliminates the need for visitors to manually dial a phone number, which can save time and improve the user experience. Click-to-call services can be integrated into websites using a variety

More than two billion public are using the WhatsApp all over the world which is a large way for personal communication, but for businesses with large messages to move around ‘WhatsApp Business API’ is the solution for large customer relationship management for big businesses and for small and medium businesses. WhatsApp, owned by Meta (Face

Choosing a Bulk SMS Service provider for real estate Business – whether it is for promotional bulk SMS updates – demands more rigor than a simple price comparison. The affect of your Bulk SMS Service depends on multiple factors including delivery rate, delivery speed, uptime, scalability, compliance, security and campaign customization options. What’s more, you

WhatsApp Business Cloud API is a powerful tool that allows businesses to communicate with their customers on WhatsApp. It allows businesses to send and receive messages, create chatbots, and integrate with other systems. Advantages of using WhatsApp Business Cloud API 1 – Increased Customer Engagement WhatsApp is a popular messaging app with over 2 billion

Have you ever wished that it was easy to contact a business, no matter how you wanted to reach out? Whether you called, texted, or sent a message, you could be sure that your issue would be resolved quickly and easily. That’s where CPaaS- integration comes in. CPaaS stands for “Communication Platform as a Service,”

In today’s rapidly evolving business landscape, effective communication is the cornerstone of success. At PRP Services Pvt Ltd, we take pride in delivering innovative SMS and Cloud Telephony solutions that have revolutionized communication for our clients. Let’s dive into some real-world examples that demonstrate how our solutions have overcome communication challenges and delivered tangible results.

In a recent development, the cost of bulk SMS in India has surged by 25-30% from August 1, 2023. This upward revision has been enforced by major telecom operators in the country, including Airtel, Vodafone Idea, and Reliance Jio. The rationale behind the price hike stems from the mounting expenses associated with SMS infrastructure and

IVR systems utilize pre-recorded voice prompts and touch-tone keypad inputs to guide callers through a menu of options, enabling them to resolve common inquiries, make payments, check account balances, or schedule appointments without the need for human intervention. This automation not only streamlines customer interactions but also frees up agents to handle more complex issues,

With this cutting-edge feature, businesses can revolutionize customer interactions and redefine their approach to service. Here are some compelling use cases that will leave you in awe: Seamlessly Track Orders Imagine effortlessly tracking the status of your orders placed through WhatsApp! Stay connected with your valued customers, keeping them informed about every step of their