IVR Service for Enterprises

IVRs stands for Interactive Voice Response System and it is an efficient technology for identification, segmentation, and routing of incoming calls to the designated departments. Meaning, IVR service is a technology that allows businesses to greet customers with a pre-recorded voice and route calls to the right departments based on the caller’s input. An intelligently designed IVR system can reduce the human intervention required to solve customer queries. 

A well-developed, intelligent, Cloud IVR system allows a business to reduce costs while improving customer engagement and satisfaction.

 

Why Should Businesses Use PRP’s IVR Service?

Equipped to manage high call volumes, our IVR services are both reliable and cost-effective. Apart from seamless incoming call management even after business hours, we automate our clients’ outbound call campaigns. 

To provide optimum customer satisfaction, we retain the human touch while ensuring clarity of instructions and prompt routing of calls to specific agents.

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Key features of IVR Service

IVR systems provide many features that enhance the self-service customer experience. Our IVR solutions provide rich communication experiences through advanced features that include: 

Track Business Calls with CDR Log

Track Business Calls with CDR Log

Ensure proper follow-up, generate leads, and data-points to enhance agent performance with our transparent and reliable tracking methods.

SMS Notification

SMS Notification

Send an SMS notification to acknowledge inbound calls with additional benefits such as polling, surveys, call-back request generation, and more.

No Hardware Installations

No Hardware Installations

Our fully automated, cloud-based IVR services eliminate the hassles of hardware installation, maintenance, and operation, allowing businesses to set-up their virtual call center in no time, with features like, redial, hold, directory and more.

Remote Diagnostics and Support

Remote Diagnostics and Support

Eliminate downtime with anywhere and anytime troubleshooting facilities and 24x7 support.

Route Calls to Priority Agents

Route Calls to Priority Agents

Seamless call routing enables faster redressals and better customer retention.

Extension Enabled IVR

Extension Enabled IVR

IVR allows you to transfer calls to an extension, department or group through VOIP or physical extensions.

Benefits of Interactive Voice Response Service

  • Pay-as-you-grow allows you to start with 2 ports and scale upto 480 ports as your business grows
  • Hosted Virtual Mobile Number is a cloud based service with no hardware purchase
  • CDR Log can track your attended or unattended business calls
  • IVR Designer allow you to route your calls according to your business need
  • Remote diagnostics and support
  • Port setting can be changed on the fly
  • Hosted Virtual Number helps you increase your profitability and expanding business
  • 24*7 Connectivity.

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Not sure about this service? Contact to our Sales Specialist today!

Talk to Sales, 1800-313-5152

What is the Price of Virtual Number with IVR in India?

We offer custom pricing plans for high-volume users, so please don't hesitate to contact our sales team to get rates. Some features are not available in all countries. Contact support for more information.