• Home
  • Interactive Voice Response

Interactive Voice Response (IVR) Services

Interactive Voice Response (IVR) is an efficient method for identification, segmentation, and routing of incoming calls to the designated departments. An intelligently designed IVR system can reduce the human intervention required to solve customer queries. 

A well-developed IVR system allows a business to reduce costs while improving customer satisfaction.

Why Should Businesses Use PRP’s IVR Services?

Equipped to manage high call volumes, our IVR services are both reliable and cost-effective. Apart from seamless incoming call management even after business hours, we automate our clients’ outbound call campaigns. 

To provide optimum customer satisfaction, we retain the human touch while ensuring clarity of instructions and prompt routing of calls to specific agents.

Features of Interactive Voice Response Service

Track Business Calls with CDR Log

Track Business Calls with CDR Log

Ensure proper follow-up, generate leads, and data-points to enhance agent performance with our transparent and reliable tracking methods.

Acknowledgment SMS Notification

Acknowledgment SMS Notification

Send an SMS notification to acknowledge inbound calls with additional benefits such as polling, surveys, call-back request generation, and more.

No Hardware Installations

No Hardware Installations

Our fully automated, cloud-based IVR services eliminate the hassles of hardware installation, maintenance, and operation, allowing businesses to set-up their virtual call center in no time, with features like, redial, hold, directory and more.

Remote Diagnostics and Support

Remote Diagnostics and Support

Eliminate downtime with anywhere and anytime troubleshooting facilities and 24x7 support.

Route Calls to Priority Agents

Route Calls to Priority Agents

Seamless call routing enables faster redressals and better customer retention.

Extension Enabled IVR

Extension Enabled IVR

IVR allows you to transfer calls to an extension, department or group through VOIP or physical extensions.

Benefits of Interactive Voice Response Service

  • Pay-as-you-grow allows you to start with 2 ports and scale upto 480 ports as your business grows
  • Hosted Virtual Mobile Number is a cloud based service with no hardware purchase
  • CDR Log can track your attended or unattended business calls
  • IVR Designer allow you to route your calls according to your business need
  • Remote diagnostics and support
  • Port setting can be changed on the fly
  • Hosted Virtual Number helps you increase your profitability and expanding business
  • 24*7 Connectivity.
GET YOUR VIRTUAL MOBILE NUMBER TODAYStart Free Trial

Activate 7 Days Free Trial*

Or, Talk to Sales, 1800-313-5152

Price of Virtual Mobile Number in India

We offer custom pricing plans for high-volume users, so please don't hesitate to contact our sales team to get rates. Some features are not available in all countries. Contact support for more information.