Toll-Free Number is a term which has come across your mind a lot of times, but still, some people don't know the meaning of it. So, let us understand the meaning of it in the beginning.
What is Toll-free Number?
A Toll-Free Number can also be said to be a free phone number. It is a number that gives the privilege to your potential customers to reach to your business for free. Toll-Free Numbers usually begin with digits 1800, and they are very easy to remember so that the callers can reach to you easily. The interaction of the client is increased because the calls are free for the clients, and the service subscriber has to pay a nominal charge for all the calls which are made to them.
With the help of a Toll-free number service, you can improvise on the satisfaction of your customers by being available to take their calls. It becomes easy for your customers to ask questions and reach out to you with the help of a Toll-free number. It becomes feasible for the customers to get in contact with you from anywhere in the entire country.
There are various Toll-free number providers in Mumbai. Let us know the process of it.
How to buy a Toll-free number in Mumbai?
There are two options to get a Toll-free number in Mumbai.
- You can get it from a TSP (Telecom Service Provider) like Airtel, Idea, Vodafone or BSNL.
- You can get it from Cloud Telephony Service Providers like PRP Services Pvt. Ltd., Knowlarity, Exotel etc.
There are a few things to keep in mind before purchasing a Toll-free number service in Mumbai.
- Is it not possible for you to set up your infrastructure?
- Is it affordable for you to set up an infrastructure and spending on the building, and is it not possible to handle by the in-house IT team?
- Is it not possible for you to predict your call volume and scale or descale your infrastructure and cost as per the usage?
If the answers to the above questions are yes, then you should opt for Cloud Telephony Service Providers in Mumbai. There are lots of benefits of choosing Toll free number from Cloud Telephony Company like affordable cost, better customer support, nationwide presence, provide more portability etc.
Features of Toll-Free Number Service
Multi-level IVR Setup
There are several levels of specified interactions and questions which guarantees accurate call routing. The transfers of calls to the designated departments are made very easily without any need for human intervention.
Detailed Analytics of Toll-Free Number
There will be detailed reports provided for every single call in order to measure your efforts accordingly. A detailed analytic report will tell you about everything you need to work on for a particular Toll-free number. You can check report by agent, by caller or by day and many more.
Blacklist and Whitelist
The agents get a better environment when unnecessary calls are blocked. There are a special blocking and filtration which allows you to present a serious business image and it also provides an ease of conducting calls.
Configuration of Office Hours
It provides a ticket generation or specialized alerts for the calls which are made after the office hours. It provides customers with greetings and acknowledgment when the company agents are off-duty.
The facility of Voice Mail
The callers get the facility of sending a voice mail for any messages or queries. Due to this, they do not have to call you again and again, and it becomes easy for you to solve their issues.
The IVR-questions are pre-set for the callers, and they are routed to the appropriate agent who is skilled enough to solve their query. It provides customers with hassle-free operations, and client satisfaction is increased by reducing the waiting time.
Benefits of Toll-Free Number
- Better services to the customers with an ease of communication.
- Toll-Free Numbers are easy to remember.
- The brand reputation is increased.
- The feature of portability and relocation is very easy.
- The tracking performance is excellent.
- The customers get free call access from any location in the country.
- The detailed analytical report can be obtained.
There are various Toll-free number providers in Mumbai. PRP Services Pvt. Ltd. is considered to be the best Toll-free number provider in Mumbai. The Toll-free number service in Mumbai is working very efficiently, and it is very useful for the businesses.
Price of Toll-Free Number in Mumbai
There are different packages available for getting a Toll-free number in Mumbai. The Toll-free number price starts from Rs. 1599* per month in Mumbai and in this package the calls will be landed directly on the phone number which you have specified. This is the basic packages and you will manage your business calls, route to different departments and agents, and have limited access to the dashboard and features. The company charges coins per calls and there are free coins provided with every purchase of toll-free package.