Cloud Telephony for Healthcare Industry to Improve Customer Communication

By LeadAdmin | 06/10/2019 | Cloud Telephony

The healthcare industry worldwide is witnessing the fastest growth, with the US spending a whopping amount of USD 3 trillion towards its development, which contributes to almost 18 percent of its economy. India is also racing at a fast pace in terms of the healthcare industry with a CAGR of 16.5 percent to around 22.6 percent and is expected to hit a massive valuation of USD 280 billion as a whole within 2020. With the growth of the industry one thing becomes invaluable for its stakeholders, customer communications. And the best way to manage that is through the advancement in could telephony systems. This will not only bring order to the system, but also make healthcare services more accessible to the people in need.

Challenges in Communication for the Healthcare Industry

For hospitals, phones are always running off the hooks. Here are the 3 main challenges it needs to deal with:

1. Keeping a track of client communications

There are several patients who call the hospitals every day with numerous queries, and there are plenty of agents for most large organizations to address their grievances. But the hospitals hardly ever keep track of the client conversations and follow-up calls are a messy situation that causes irritation to both parties on either side. There must be a tracking system in place that keeps conversations recorded to address queries faster.

2. Measuring the performance of agents

While call centers do so with stringent policies and close watch over their agents. Hospital call centers mostly have no quality checks and performance tracking; this compromises the customer experience often to great cost of the hospitals due to negative impressions.

3. Tracking customer experience

There is no tracking system in place that measures conversions in hospitals, so hospitals and healthcare centers remain ill-equipped to measure their customer experience. The problem with lack of record keeping, leads to forged data manipulation and in turn affects the reputation and business of most hospitals.

For patients who are at the receiving end of the spectrum, the hardships are often graver and a higher cost.

Making appointments without having to wait for long hours at the waiting room is almost impossible these days. That is because most agents who handle such calls have no consolidated data to estimate a realistic time period for each appointment. Hence, it creates a mess for all having to wait for long hours, wasting valuable time, creating frustrations.

Notifying changes in appointments is yet another challenge. In most cases patients are notified too late of a cancelled appointment. This costs not only the clinic or hospital in relation but also to the doctor’s name in question in bad regard.

Alerting the patient of scheduled checkups and appointments is mostly a manual business still today, since it is completely manual it is prone to errors and delays that may cause gross inconveniences for the patients.

As for service centers such as diagnostic clinics and others, maintaining a CRM system in place can be a game changer. This will prevent data loss and keep track of communications made. This can be especially helpful for chains of diagnostic centers with multiple locations so that they can maintain customer experience and monitor performance to maintain a standard.

How Cloud telephony Solutions can help Healthcare?

Communication is key in every aspect especially in a sector where it deals with patients’ life and death. So a system that is easy to use and maintain is ideal to cater to a positive experience for everyone involved. Routing calls effectively to the right department with an IVR Service is an easy fix to call redirections. They also enable hospitals to use a single toll-free number or virtual number that is easier to remember and keep track of.

Automated reminders can improve customer experience at a great deal. New parents and elderly patients are especially helped through such an organized system. This can be put in place easily with a bulk SMS service for the healthcare industry. Such communications systems affirm reputation and maintain a lasting business relationship with patients.

With cloud telephony services in place one can maintain proper feedback systems to enable the patient parties feel empowered and in control and create a loyal group of subscribers to your hospital or clinic’s services.

Moreover with a technologically advanced secure system in place hospitals and health care organizations can maintain updated patient records, minimize errors and keep confidential data safe with themselves. It is time the healthcare industry got more accessible to its customers and got transparent with clear communications in place.

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How to Get a Toll Free Number in Mumbai to Grow Your Business Fast?

By LeadAdmin | 06/10/2019 | Toll Free Service

Toll-Free Number is a term which has come across your mind a lot of times, but still, some people don't know the meaning of it. So, let us understand the meaning of it in the beginning.

What is Toll-free Number?

A Toll-Free Number can also be said to be a free phone number. It is a number that gives the privilege to your potential customers to reach to your business for free. Toll-Free Numbers usually begin with digits 1800, and they are very easy to remember so that the callers can reach to you easily. The interaction of the client is increased because the calls are free for the clients, and the service subscriber has to pay a nominal charge for all the calls which are made to them.

With the help of a Toll-free number service, you can improvise on the satisfaction of your customers by being available to take their calls. It becomes easy for your customers to ask questions and reach out to you with the help of a Toll-free number. It becomes feasible for the customers to get in contact with you from anywhere in the entire country.

There are various Toll-free number providers in Mumbai. Let us know the process of it.

How to buy a Toll-free number in Mumbai?

There are two options to get a Toll-free number in Mumbai.

  1. You can get it from a TSP (Telecom Service Provider) like Airtel, Idea, Vodafone or BSNL.
  2. You can get it from Cloud Telephony Service Providers like PRP Services Pvt. Ltd., Knowlarity, Exotel etc.

There are a few things to keep in mind before purchasing a Toll-free number service in Mumbai.

  1. Is it not possible for you to set up your infrastructure?
  2. Is it affordable for you to set up an infrastructure and spending on the building, and is it not possible to handle by the in-house IT team?
  3. Is it not possible for you to predict your call volume and scale or descale your infrastructure and cost as per the usage?

If the answers to the above questions are yes, then you should opt for Cloud Telephony Service Providers in Mumbai. There are lots of benefits of choosing Toll free number from Cloud Telephony Company like affordable cost, better customer support, nationwide presence, provide more portability etc.

Features of Toll-Free Number Service

  • Multi-level IVR Setup
    There are several levels of specified interactions and questions which guarantees accurate call routing. The transfers of calls to the designated departments are made very easily without any need for human intervention.
  • Detailed Analytics of Toll-Free Number
    There will be detailed reports provided for every single call in order to measure your efforts accordingly. A detailed analytic report will tell you about everything you need to work on for a particular Toll-free number. You can check report by agent, by caller or by day and many more.
  • Blacklist and Whitelist
    The agents get a better environment when unnecessary calls are blocked. There are a special blocking and filtration which allows you to present a serious business image and it also provides an ease of conducting calls.
  • Configuration of Office Hours
    It provides a ticket generation or specialized alerts for the calls which are made after the office hours. It provides customers with greetings and acknowledgment when the company agents are off-duty.
  • The facility of Voice Mail
    The callers get the facility of sending a voice mail for any messages or queries. Due to this, they do not have to call you again and again, and it becomes easy for you to solve their issues.
  • Skill-based Routing
    The IVR-questions are pre-set for the callers, and they are routed to the appropriate agent who is skilled enough to solve their query. It provides customers with hassle-free operations, and client satisfaction is increased by reducing the waiting time.

Benefits of Toll-Free Number

  • Better services to the customers with an ease of communication.
  • Toll-Free Numbers are easy to remember.
  • The brand reputation is increased.
  • The feature of portability and relocation is very easy.
  • The tracking performance is excellent.
  • The customers get free call access from any location in the country.
  • The detailed analytical report can be obtained.

There are various Toll-free number providers in Mumbai. PRP Services Pvt. Ltd. is considered to be the best Toll-free number provider in Mumbai. The Toll-free number service in Mumbai is working very efficiently, and it is very useful for the businesses.

Price of Toll-Free Number in Mumbai

There are different packages available for getting a Toll-free number in Mumbai. The Toll-free number price starts from Rs. 1599* per month in Mumbai and in this package the calls will be landed directly on the phone number which you have specified. This is the basic packages and you will manage your business calls, route to different departments and agents, and have limited access to the dashboard and features. The company charges coins per calls and there are free coins provided with every purchase of toll-free package.

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How Does SMS Marketing Work For Airlines?

By LeadAdmin | 13/09/2019 | SMS Marketing

Marketing is a game of creativity with the rising competition in every industry. With the increase in the number of platforms where you can engage your potential customers, companies find it a daunting task to create and offer marketable content at the right platform during the right time so, as to gain the maximum visibility with least spend. But an area that is still growing despite what popular belief might be is SMS marketing. Airlines have been slowly adopting this impactful marketing tool and embracing its benefits for the better.

With numerous players in the market and lack of customer loyalty airlines these days have been going through a bit of a struggle. While other promotional avenues can be quite heavy on the pocket, the innovations in the SMS marketing solutions can bring about positive change to industry and help smart marketers overcome market challenges.

Here’s how SMS marketing is integrated with other marketing efforts of airlines for better:

Deal notifications can drive conversions:

These days airline deals is a buzz word and most people who choose to travel look for the most affordable offers. Moreover, these days many travelers are on the lookout for great airline deals whose entire travel plans depend on the availability of affordable means. A great way to attract customers for airlines is to offer them what they are looking for right in their mobile inbox. That way, even the ones that were not looking to travel, may change their minds and make new travel plans due to special deals being offered from the airlines. And what better way to communicate these deals than through bulk SMS marketing as it reaches fast and is received and opened by the receivers the most.

Improve customer loyalty:

These days customer loyalty is hard to come by in the airline industry, as most travel plans are based on affordability. So, it is evident people would not always pick the same airline every time they fly, very few have exclusive preferences. To deal with this problem many airlines offer benefits and bonuses for repeating customers for their loyalty. Such offers can do wonders to improve the loyalty of fliers and the quickest way to communicate them is through SMS marketing channels. Most such email updates would slide into the spam or promotional folder if sent over through mail and would seldom be opened or read by the customers. By offering more benefits fliers would receive more value for the money and would improve their loyalty to airline brands without considering costs as they would get more value for their money.

SMS marketing is cost-effective and reliable:

If you try to manage multiple channels of communication to inform and notify your clients, it can lead to process bottlenecks and be prone to errors. Needless to say, it also requires hefty investments. SMS marketing dashboards are flexible, customizable and easy to use, they come a fraction of the costs required for other marketing channels and can be easily managed by a single person. Airlines can also send special notification messages like, flight status, ticketing information and others to drive their customer satisfaction levels with little expense. SMS messages also offer great reliability when it comes to a ubiquitous communication system as they are viewable and supported on all kinds of mobile devices. Moreover, as stated above SMS still have the highest open rate of about 98% that remains unmatchable by any other email communication.

In conclusion, since SMS marketing is still relatively new and under-utilized, airline companies must act fast to have their markets cornered for better returns as SMS promises high engagement rates. Making communication easy for clients is the bottom line for every business and the easiest way to achieve that is through SMS marketing.

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5 Clever Ways Businesses Use Text Messaging

By LeadAdmin | 13/09/2019 | SMS Marketing

Ever thought about the only thing that never leaves your side is just your mobile phone! India’s mobile market is growing at a tremendous rate, recent data from TRAI suggested that India just reached its mark of having 1 billion mobile users, which is great news given that India’s economy is progressing for a brighter future. The increase in use of mobile phones is sign of dramatic change that is occurring in the society in how people communicate and do business.

What is Text or SMS Messaging?

Businesses are based on communication and thanks to the advent of better mobile technology and its use, people are aware of media like SMS (short messaging service). Every mobile phone user has access to messages and uses them, hence is also familiar with the system. A groundbreaking survey data revealed that people touch their phones almost 2617 times a day, thus, it is understandable why the open rate of SMS messages is so high up to 98 percent. Data also reveals that people open most SMS messages within 3 minutes of it being delivered.

It is now commonplace for consumers to be notified of purchases, special deals and other notification from their preferred vendors and service providers. Thus, SMS marketing with the help of bulk SMS providers has emerged to be a powerful business promotional tool that is affordable, fast and effective for businesses of varying scales. However, bulk SMS marketing like most other things in business requires some planning and thought to equip itself with valuable content and also bring value to the recipient.

Send delivery status updates to strengthen the relationship:

Each transaction with a customer is an opportunity to strengthen your relationship with them. So, utilize and make the most of these opportunities with simple acts of transparency, by sending those messages to notify the delivery status of their order or the status of their transaction. This way the customer feels like they are kept in the loop with clear communication and are a part of the process. Messages can help strengthen business relationships and boost your reputation in the industry.

Getting feedbacks from surveys:

Traditional survey methods are often over-intrusive and require filling up of long, time taking questionnaire. They are cumbersome to carry out with all the paperwork and the digital media through emails and the likes require a lot of follow-up. SMS is a good way conducting short and precise surveys with just the few questions you want the feedback for or running polls that let businesses know what their customers want.

Effective marketing:

Bulk SMS services though may seem over-intrusive and being annoying to the recipient who has his/her phone inbox populated with unrelated messages. But that is not always the case, with sophisticated segmentation and tracking systems from data-driven bulk SMS providers you can really target effective audience and bring your messages to most relevant masses, thus, opening new business opportunities for you.

Efficient reminders:

Helping your clients remember their appointments or their payment due dates is an effective way of strengthening business relationships and fostering a community of brand loyal masses. It is the best way to gently remind people in between their long busy day.

You can promote your app:

SMS marketing is a great tool for promoting other collaterals like apps, with special promotional offers that boost app installs the best way to communicate such offers is through SMS messages that allows one click installation.

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5 Qs to Ask When Buying Cloud Telephony for Your Business

By LeadAdmin | 05/09/2019 | Cloud Telephony

With more and more new entrants coming up in the cloud telephony market it is easy to get confused about choosing the right one for your business. All businesses thrive on communication, be it with prospective customers, agents, or within the organization. And these days most business communications happen through phones. While there are numerous other channels of communication available to businesses today with email, instant messaging, videos etc. for business communications, but the humble old telephone is still remains an irreplaceable favorite for most.

Here are 5 questions to consider when choosing a cloud telephony provider for your business

1. The price factor

This is an important point to ponder with any business decision. For your information let us clarify that cloud telephony services relatively are a little more expensive than normal mobile phone connections. The reason being that these platforms is built on advanced technologies that not only help streamline the flow of calls in and out of the organization, but also offer data driven insights. While incoming calls come at a cost to the service provider but outgoing calls are a cost to the subscriber.

Then why choose cloud telephony you may ask. The reason is also cost-driven as they are still more cost efficient than having to create your own system using things like PRI lines or EPABX systems on your own, which requires a hefty investment.

Here are a few thoughts on who should consider cloud telephony services and why

  • For companies that don’t get more than 30 calls a day having a cloud telephony service setup, may not be very beneficial to them; as they will not be able to reap the full benefits of the system.
  • For those that are receiving more than 200 calls a day, it may make more sense to setup their own PRI lines or EPABX systems than to subscribe to a cloud telephony service provider. The cost will come around to be similar and you can have your own, on-premise custom solution.
  • Also consider the opportunity cost with each call you receive. If it is less that INR 50 then it is recommended to not spend too much or put in great deal of efforts to the system. Having a more organized phone system will work.
  • Furthermore, before you subscribe do pay attention to the lock-in span of time that comes with most cloud telephony service providers, this is a good time to think over the sustainability and plan of growth for your business.

2. Recognizable telephone numbers

This is one of the greatest benefits of availing cloud telephony service. You get to choose a single number for your business, so choose wisely depending on your overall setup. Also pay attention to the location of the number. For e.g. a business located in Jaipur wouldn’t benefit too much from having a Mumbai-based landline number. Also consider the fact that all outgoing calls are made from a server based line, so consider how people will perceive the call they will be receiving from your outgoing business calls and choose accordingly. A safe way is to go by mobile number-like telephone numbers as it opens up a lot of possibilities.

You can also opt for vanity numbers that are fancy numbers that help bring about memory retention of your phone number; businesses like cab companies and the likes can reap great benefits from such connections. But they will come expensive.

3. Know about support

Consider the kind of support engagement you are looking at. It is always a good idea to understand how things work to have more control on your system. Watch some YouTube videos to keep yourself informed. However, since this is a SaaS dominated industry you may not get complete service like support from any provider. It may pay to keep a small tech team on standby for small customizations, bug fixes and API integrations, although notable service providers like PRP Services offer complete API integration and customizations on request.

4. SLA

Most cloud telephony services are based on existing operator networks, so the up-times for response will be on the mercy of operators. However, in terms of response time cloud telephony services is better than having to deal with telecom operators. Telecom operators mostly have no SLA support. There are service providers who have devised definitive fail-overs for services like toll numbers as well as mobile numbers, so choose wisely and research well about service providers to get the best.

5. Voice Platform APIs

This is an important aspect that you will need to pay attention to at some point, be it to integrate with your CRM or even for pooling common data. APIs are the best things about cloud telephony and can be really helpful. It may make sense to have a small tech team on standby when it comes to APIs as they tend to be highly comprehensive tech products and like most complex tech products do read the API documentation with care to know the possibilities.

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How SMS Marketing Helps You Promote Your Products & Services?

By LeadAdmin | 05/09/2019 | SMS Marketing

It was back in 2008, when the famous business analyst Mary Meeker first made the bold statement that by 2014 mobile usage for browsing the internet will surpass the desktop usage for the same, globally, by a large amount.

Now standing 4 years later, we must agree that she was right. All kinds of mobile devices especially smart phones have surpassed the desktop and laptop usage for browsing the internet, especially the percentage of the time spent on the WWW for online shopping or research on the same.

The importance of bulk SMS marketing for businesses

The world’s internet future is strongly being shaped around the mobile sector, people are now most comfortable doing shopping from their mobile devices or browsing offers. So, evidently businesses must look towards mobile marketing to stay market relevant, cut the noise of competition and target the right audience.

An important part of mobile marketing is bulk SMS services that occupies a central role and is almost an inseparable part of mobile marketing. People are so attached to their smartphones these days that they check their phones at least thrice within an hour even during the busiest parts of their day! So, it is imperative for companies to target all avenues of the phone usage to grab the customer’s attention and reach the top of the list.

Bulk SMS services is an empowering tool for marketers that allows them to send personalized and highly segmented, targeted messages to the potential leads and be read from their own inbox! Text messages sent in bulk is the simplest way to interact with and engage with a large audience mass, by sharing useful information with them, announcing product launches, special offers or communicating special value points. With just a simple click one can deliver their well-thought marketing messages to numerous mobile devices, instantly almost anywhere in the world. The main reason why this works offering the maximum ROI is because it offers the fastest 2-way communication system through very crisp SMS messages. Thus, making this the ideal marketing avenue for businesses that aspire to have a global expanse.

Here’s why bulk SMS works for effective marketing

Capture the largest customer-base

With bulk SMS services one can capture the largest customer-base with the least effort and expense. Bulk SMS service providers in Delhi offer great value for money packages suitable to the business needs of most companies. It is easy to build your brand one reader at a time through well-thought promotions sent to their inbox.

SMS is the most ROI-driven tool of digital marketing

Do you want to send 500 messages or a 1000 or even 5 million within a single minute with just a few clicks of the mouse? You can be assured that the pricing will hardly break the bank.

Highest open rates

Bulk SMS is still the leader in open rates with almost 99% readers reading the messages that land in their inbox. Not many people sift through promotional emails that go to the junk within a few days before even being read, also social media ads and promotions may feel overly intrusive and can be controlled by users to lessen them. With bulk SMS your marketing message will be read by the targeted audience.

Start messaging your customers today

Bulk SMS helps to build a brand identity that customers know and trust, as sending well-timed messages relevant to their needs is the best form of sales-flattery any brand worth its salt can do, and that’s what bulk SMS service providers help you do!

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Virtual Receptionist Vs. Traditional Call Centers - Who is Better?

By LeadAdmin | 04/09/2019 | Cloud Telephony

You need more than just simple professionalism for handling important business calls from clients and other stakeholders. However, when it comes to choosing suitable people for the job, most companies be it large or small spare less than for any other position. A receptionist is the welcoming voice and face for your company, he or she is the point of first impression for your business to prospects and should project an image suitable to the brand image you aim to project for your organization. So, inherently they should be much more than polite, they should be consistent, patient and avoid making errors with a contingency plan in place that is fail safe.

Such high expectations can be difficult to be met by any skilled humans, but such consistency and intuitiveness with prompt actions is something that humans have mastered through their own creations. Virtual receptionists while do sound dystopian like futuristic are widely used by large corporations as well as small businesses for the benefits they offer.

What is Virtual Receptionist?

Businesses no matter the industry or the economy always run on thin ice when it comes to customers. A small bad experience with your company and your clients will not a minute to switch over to your competitors. This also includes every time they place to call to connect with your business and are left unanswered, put on hold for endless hours and after all that not having their problem resolved or query answered by the right person with the right information. A virtual receptionist is your solution to all these aforementioned problems and more.

However, virtual receptionists should not be confused with a robotic physical entity; it’s a simple software program that virtually takes care of everything that is expected of a human receptionist and more within a timely manner and with more speed and accuracy. You will no longer have the phones ringing off the hook on an empty reception desk, no calls would go unattended, and so your brand image will be maintained as a reliable and reputable organization that cares about its customers and is here to stay and serve and not run overnight. A virtual receptionist will help you build a meaningful relationship through systematic workflows and organization within your company from the very first point of contact with you. Moreover, if in any case a call is missed due to technical discrepancies an IVR service provider offers systems that send automated message alerts to let you know about calling back the missed connect.

Moreover, a good virtual receptionist comes with the following features:

  • Call recording
  • Call tracking
  • Easy call centre setup
  • IVR Service
  • Analytics of data
  • Improvement of customer service

Conclusion

Furthermore, virtual receptionist services are cost effective, location independent, do not need a new infrastructure and offer benefits like CRM integration, analytics and a single number for the operation of your whole business like your own identity.

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Free Cloud Telephony Services for Your Startup

By LeadAdmin | 04/09/2019 | Startup Programs

PRP Services’ newest Cloud based Voice Communication Platform 'PRP Mobility' launches with a big bang as the company is offering its IVR Services for free to Startups who register for the same. Startups can enjoy their cloud telephony service of IVR (interactive voice response) for no cost for 15 days in limited plan. The IVR Services allows automated identification, segmentation and routing of calls to the right department, without any need of human intervention. With clear messages and instructions, callers get to talk to the right agents in no time, thus reducing call centre costs, minimizing errors and improving efficiency in communication. This offer can be availed online instantly for those interested in just a few steps.

The offer can be availed for a span of 15 days, which is a no obligatory free trial for users interested in understanding the full scope of this cloud telephony services. To avail the said offer Startup owners first call to 1800-313-5152 visit their newly unveiled website 'https://prpmobility.com'. The website’s welcome screen asks its visitors to log in to the site with their email address. Users can also choose to login via Facebook as the site supports Single sign-on through the social media.

Once the logged in, the user will be asked to fill in a few basic details to verify their email along with furnishing their KYC document. The KYC document can be any government approved identity like PAN, Adhaar, and Voter’s ID etc. Once the necessary details have been furnished the user’s free access to their mobility services will be activated instantly citing the entire span of validity. The KYC document has been mandated by the government of India for availing any kind of mobility and communication services as a security measure.

This new offer from the foremost telephony service provider in India, is to help users get acquainted with the latest in mobility and business communications and to address any misconceptions they may have about the technology. Technology has touched everything around us and communication is the one thing that has been impacted the most. Things unimaginable even a few years ago for man to accomplish when it came to communication can now be done with complete ease.

Telephony services have gone through a complete revolution simplifying business communication for the better. They have helped businesses attain transparency, improve customer experience and made the entire process hundred times faster. More and more businesses, whether big or small are beginning to understand the benefits and finer nuances behind this seemingly simple solution; with this new offer from PRP Mobility with the free trial will help businesses experience, compare and understand how a solid telephony service can be effective for their business. This is a unique step taken by the cloud telephony service provider who has been one of the foremost pioneers of voice communication technology in India.

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How Bulk SMS Marketing can Drive Your Political Campaign to Success?

By LeadAdmin | 04/09/2019 | SMS Marketing

India being the largest democracy in the world has rich diversity that makes it unique. While different people have different views about issues and life that sets them apart from each other, there is one thing ubiquitous among all – almost everyone in the country carries a cell phone.

Running election campaigns is no easy job for the political parties in India. To win the support of the majority, parties must have the right strategy to communicate with everyone and deliver their message. Every vote and opinion counts and enough of it can lead you that coveted position of success. While politics has forever got a bad rap in every country as well as in India, times are changing. More and more youth are aware and involved in politics and actively participate for their cause. With changes to the old political scenario, there also must be some change to the way political parties choose to communicate with their target masses.

Simply staging lectures and discussions on every neighborhood, is no longer enough to rally the largest democracy and inspire voters’ support. Political leaders need what has essentially been long used by corporates – branding and awareness generation. This can be done in many ways, but one of the fastest and definitely the most cost-effective way to convey your parties’ vision and agenda to the largest number of people without traveling long distances or spending huge sums of money is through bulk SMS services.

If they can work for small to large companies, then they can also work for political organizations and campaigns. With new interest and new thought in the political scenario in the country, people need newer forms of communication with their political leaders. SMS is personal, seemingly one-on-one with clear and simple messaging.

Often a single sentence can be powerful enough to bring about a revolution and change the tides of time. And the quickest way to deliver such strong messages to the larger population is through bulk SMS. This is especially effective to connect to the younger generation of voters who are tech savvy and don’t find ample representation within the political climate.

Using Text Messages for Political Campaigns

Here are a few things bulk SMS marketing can help with for your political campaign:

  • Send important alerts and messages
  • Convey future strategies within crisp, clear thoughts
  • Rally people up for your agenda through communication
  • Notify party members and supporters of meetings
  • Send out reminders on voting day
  • Notify people of election happenings like rallies, gatherings, meetings
  • Fast announcements
  • Deliver your political message in regional or local language to connect better

If you are still wondering if bulk SMS is right for your political campaign, here are the most proven advantages of using bulk SMS campaigns apart from the commonly known time and cost saving factors.

SMS Adds a Personal Touch

SMS messages reach every voter individually, which is almost as good as one-to-one communication. Your political message gets delivered right into the mobile inbox that is with your readers at all times. Moreover, SMS messages are short, concise and informal thus, adding a personal touch to the communication. This helps readers connect with the sender and be more receptive to their political agenda.

Highest response rate

It has been proven over and over again that bulk SMS marketing surpasses penetration and open rates more than any other form marketing communication. It is faster and much more effective than emails, and has the open rate of 98 percent and that too within 5 minutes of receiving the message.

Low cost yet high returns

Other forms of promotion like newspaper ads, banners, hoardings and television ads work, but they are much more expensive in comparison to bulk SMS services. One can conduct an SMS campaign for a fraction of the cost needed for the other promotional channels for a much greater, lasting return through awareness, message delivery and farthest reach.

The benefits of bulk SMS marketing has been proven time and again in corporate as well as in political context and many parties have earlier used this tool for success.

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Toll-Free Number in Delhi - The Best Boost-up For Enterprises

By LeadAdmin | 03/09/2019 | Toll Free Service

Toll-Free Number is a very common term, and you might have come heard about it a lot of times. You might know a few things about a Toll-Free Number but not everything about it. So, let us discuss it and gather some more information.

What is Toll-Free Number?

As the name suggests, a Toll-Free number is similar to a free phone number. A Toll-Free Number is a phone number which helps in the growth of your business by making it easy for the people to reach out to your business. Toll-Free numbers are very easy to remember, and they start from iconic digits 1800. The service subscriber has to pay nominal charges for the calls which are made by the customers to them while the calls are free for the customers. This helps a lot to increase the interaction between the clients and the business.

A company can improvise on the problem-solving and query solutions of the customers with the help of a toll-free number. The satisfaction level of customers is increased with this. With the help of a toll-free number, it becomes easy for the customers to ask questions and the people from all over the country can get in touch with you through a toll-free number.

There are various Toll-Free number providers in Delhi. Let us know more about it.

How to buy a Toll-Free Number in Delhi?

Every business needs a boost, and nothing can give a better boost and reach other than a Toll-Free Number. Let us know the process of purchasing a Toll-Free Number in Delhi.

The first method you can use to purchase a Toll-Free Number is from the Cloud Telephony Service Providers like PRP Services Pvt. Ltd., Knowlarity, Exotel, etc. Buying a Toll-Free Number in Delhi from PRP Services Pvt. Ltd. is the best option, and their services are the best in the entire market.

The other method is to purchase from Telecom Service Providers (TSP) like Idea, Vodafone, or BSNL. The best option is to purchase from a Cloud Telephony Services Provider like PRP Services Pvt. Ltd.

Why we would always prefer to buy a toll-free number from Cloud Telephony provider. The reason of buying a toll-free number from companies like PRP Services Pvt. Ltd. is, setup your Toll free completely (100%) free, they do not charge any kind of hidden cost for toll-free packages, generates your brand value and maintains online presence anytime and handle large volume of business call flow.

When to purchase a Toll-Free Number from Cloud Telephony Services?

You must opt for Cloud Telephony Services like PRP Services Pvt. Ltd if you find it difficult to set up your infrastructure. PRP Services Pvt. Ltd. will help you to do all the work. It might happen that the in-house IT team is incapable of handling the infrastructure. That's where you need PRP Services. It will manage the infrastructure, and there would be no need for you to worry about predicting the volume of your calls and also adjust according to the usage.

Features of Toll-Free Number Provider in Delhi

  • Real-time Reporting - The reports of the calls are maintained along with live status. There is a control panel to obtain detailed analysis of IVR.
  • Welcome Message - The clients will get a warm welcome through a welcome message that has a human touch. This provides a great experience to the clients.
  • Never Miss Any Call - You will be notified for all the calls which are missed by you. An email will be sent to you so that you do not miss any potential client.
  • Whitelist and Blacklist - The agents could get a better environment of work when the unnecessary callers are blocked. There is a special feature of filtration and blocking, which helps you to maintain a serious business image in the market.
  • Voice Mail Facility - The callers can send a voice mail by recording their questions and queries. The benefit of this feature is that the clients do not have to call again and again and also wait while your call is busy. This increases the efficiency of solving issues and even the customer satisfaction level.

Benefits of Toll-Free Number in Delhi

  • The customer retention rate is increased as they can call you anytime and from anywhere.
  • Small businesses do not need to switch to another number when they move to another location. Toll-Free number portability feature is available.
  • Businesses can keep track and analyze their marketing efforts.
  • Big presence for investors who are gaining.
  • Toll-Free Numbers are very easy to remember.
  • The reputation of the business is elevated.
  • The customers can call you from any location in the country.

There are several Toll-Free Number Providers in Delhi. PRP Services Pvt. Ltd. is the best Toll-Free number provider in Delhi. The Toll-Free Number Service in Delhi has been working very actively in Delhi, and the new businesses are also getting a toll-free number as soon as they are set-up to increase their reach.

Price of Toll-Free Number in Delhi

In Delhi, there are various packages made available to get a toll-free number. The Toll-Free Number price varies as per the package. There are packages developed according to 3 months, 6 months, and 1 year. The company could choose any package from it. The rates of the packages are affordable, and PRP Services Pvt. Ltd. provides the best Toll-Free Services in Delhi. A new startup company should opt for PRP Services Pvt. Ltd.

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How an IVR Service Provider Can Help You Grow Restaurant Business?

By LeadAdmin | 03/09/2019 | Virtual Number

India is a land of foodies! No matter the culture, class or creed we all love to eat and are quite enthusiastic about trying out new dishes. This has brought about a positive change in the restaurant business, where more and more eateries are opening up, prices are coming down, varieties and options are increasing and we hungry eaters are getting more for less.

You may have a restaurant with the check marks to be a hip joint thronged by the city’s food-loving crowds. But despite all the efforts, the special china, the meticulously designed menu and the amazing décor with live music, interest may remain lukewarm. Reviews may be subpar and crowds may dwindle to the eatery off the street into the competitions’ doors.

There could be numerous reasons for that happening, may be despite all the efforts and great selection of food your service was slow, may be the prices are calling for deeper pockets for most, may be the Naan bread wasn’t hot enough! It could be a million tiny things and the only way you would find out is when disgruntled customers take their hungry dissatisfaction and type out a negative review at a public review forum for other food-lovers to see.

Also, there are more chances of generating response through a simple, personalized SMS as compared to other forms of mass promotional activities. There are greater chances of your SMS being opened and read and the interested lead responding to your message than that through an advertisement or email as they do not have to hurl their laptop during their busy schedules.

Let’s face it, waiting for a table when you are well-dressed, ready to eat and have driven a long way from home for a special night out can be frustrating. The hospitality industry of all others needs to build a strong rapport with their customers. The customers rightfully feel that they should get services and food orders worth every paisa they spent and that’s a reasonable demand too. So, restaurants try to improvise through their menus, their ambience and interiors or through various quirky experiences – some of which may work, some may not. So, what’s a, irrefutable way to drive customer satisfaction and build a loyal base of regulars for your restaurant business?

The first step to address such concerns is to take a look at the basic problems with the service. Like for instance:

Once, you have pinned the problem areas, look for solutions that directly address them. A great solution is to streamline communications for the customers. Most restaurant businesses are hyper focused on their food that other basic service related arrangements fall through the cracks. If you want your venture to grow, then get a customizable IVR (Interactive Voice Response) system to organize communications and handle the non-stop customer calls. Nobody likes to face a busy tone when calling, especially when they are in the middle of planning a great party.

Here’s how an IVR service provider can help your restaurant business to grow:

  • Do branding with your memorable toll free number across customer touch points.
  • Agitated customers would immediately calm down and be patient when they’ll be responded with a friendly IVR voice response in their own language. They need to feel heard and know actions are being taken and an IVR service for restaurants does just that.
  • Customers can now make reservations without needing to talk to an agent.
  • Customers can confirm their bills or packages with just a few taps on their phones.
  • You don’t need to worry about bad reviews, complaints or get impatient trying to get customer feedbacks; there is an easy and free to use system to leave them with you directly.

We often do not appreciate the simple things in life. Customer service is a big umbrella that includes several channels. With an IVR service for your restaurant, you can let your skilled staffs take care of the things they do best – provide amazing service to the guests, while the IVR system takes care of your regular calls without any large investments or infrastructural change! Interactive Voice Response services are highly affordable and can be customized as per your need. If you’re a restaurant then this may just be the solution for you to start receiving 5/5 reviews!

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